You need the Admin role in your organization to save changes on any Agent page.
Identity
Both fields are display-only. The agent never sees them, so it won’t know its own name unless you tell it in Instructions.
When a member of your team takes over a conversation from the inbox, the header changes to “Support Agent” for that conversation. See Escalation.
Instructions
System Prompt is free text the agent reads on every turn of every conversation. Use it to set:- Persona and tone. “You are Ava, the assistant for Acme Billing. Be brief and friendly. Never use emoji.”
- Scope. “Only answer questions about invoices, payments, and subscriptions. For anything else, say you can’t help with that here.”
- House rules for answers. “Always link to the relevant help article when one exists.”
What instructions can’t do
Your instructions sit alongside Argide’s built-in rules and can’t override them. Instructions can’t:- Change how the agent uses its tools, such as page navigation, workflows, or in-page actions.
- Add steps or conditions to a workflow.
- Stop the agent from using a capability you’ve turned on, or make it claim a capability is unavailable.
Next steps
Mode and design
Choose widget or copilot and match your brand
User suggestions
Give users one-click starting points