Activity

In the dashboard, open Conversations to view the conversations your agent has with users.

Layout

Left panel — Conversation list with filters
Right panel — Selected conversation details

Filters

Filter	Options
Date range	Start/end date
Status	Success, Error
Message count	Number of messages
Search	Text search

Conversation Details

Each conversation in the list is labelled with the user’s name, or “Anonymous visitor” if you haven’t identified them. See User Identification to pass the name.

Chat Tab

Full conversation as users see it:

User messages
Agent responses
Tool calls and results
Timestamps

Tool Calls

Tool calls appear inline with parameters and results:

🔧 Calling: getOrderStatus
   Parameters: {"orderId": "ORD-12345"}
✅ Result: {"status": "shipped"}

Details Tab

Field	Description
Name	The user’s name, if you passed one
Email	The user’s email, if you passed one
User ID	Your own ID for the user
Custom attributes	Any extra attributes you sent — hidden when there are none
Session ID	The browser session the conversation belongs to
Started	When the conversation began

Token usage and cost have their own Cost tab. The badge next to the user tells you where the identity came from:

Badge	Meaning
Anonymous	You never identified this user
Unverified	Attributes came from `data-*` or `update` — taken on trust
Verified	Confirmed by a JWT via Identity Verification

Traces Tab

Raw debugging data — useful for complex issues.

Use Activity To

Identify gaps — Questions agent can’t answer → add to knowledge base
Spot issues — Errors, tool failures
Track volume — Conversation trends over time

Get Started

Setup

Agent

Agent SDK

Knowledge Base

Integration

Monitor

Organization

Layout

Filters

Conversation Details

Chat Tab

Tool Calls

Details Tab

Traces Tab

Use Activity To

​Layout

​Filters

​Conversation Details

​Chat Tab

​Tool Calls

​Details Tab

​Traces Tab

​Use Activity To

Layout

Filters

Conversation Details

Chat Tab

Tool Calls

Details Tab

Traces Tab

Use Activity To